Live Webinar
Community-Led Support: The Scalable Advantage Most Brands Miss
Wednesday, November 5 at 3 PM CEST
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Discover how forward-thinking SaaS companies are unlocking a scalable, cost-effective way to deliver exceptional support - by integrating community with their customer experience strategy.
Secure your spot for the live webinar on Wednesday, November 5 at 3 PM CEST
What You’ll Learn
Most SaaS brands treat community and support as separate silos and miss out on a powerful, scalable advantage. In this 30-minute session, you’ll learn how to combine your support agents, community, and product teams into a high-performing ecosystem that improves outcomes across the board:
- Why traditional support can’t scale with your customer base
- What Community-Led Support actually looks like
- Real examples and frameworks used by leading SaaS brands
- How to launch your own pilot - with shared KPIs, connected tools and defined roles
Breaking the Ticket Trap - Why “more tickets = more success” is hurting your CX strategy and what to measure instead.
KPIs That Drive Renewals - The support metrics that actually matter in 2025 and how leading teams use them to win budget and loyalty.
The Road to Outcome-Based CX - A simple transition plan to evolve from ticket resolution to outcome delivery using your community as a multiplier.
Speaker Introduction
With years of experience in customer support and digital solutions, Costi brings valuable insights into creating effective, human-centric customer service strategies.
Reserve Your Spot
Join us on November 5, 2025 at 15:00 CEST
Fill in your details to receive the webinar link and exclusive post-event materials.
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