Outsource IT Support, Amplify Efficiency

Solve cost and technical challenges with outsourced IT support services.

IntelligentBee ensures 24/7 expertise, scaling with your business needs.

  • certified
  • certified
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IT Support outsourcing
Interactions / month
<2 min

Maximize IT Efficiency with Outsourcing

Dedicated Support Team
Dedicated Support Team

Enjoy a dedicated team of IT professionals. They're fully focused on your business needs, providing personalized, effective service. This ensures your tech support is always in line with your unique challenges and goals.

Proactive Monitoring and Management
Proactive Monitoring and Management

Our outsourced IT support includes constant system and network checks. We find and fix problems before they affect your work. This proactive approach keeps your operations smooth and secure.

Help Desk Support
Help Desk Support

Get immediate help with our dedicated help desk. This service boosts employee satisfaction and productivity. Our team is ready full time to solve your IT issues, helping your business run smoothly.

Disaster Recovery Planning
Disaster Recovery Planning

We develop and implement disaster recovery plans. Our goal is to maintain your business continuity, no matter what happens. With our managed IT services, you're prepared for data loss or breaches.

Regular Updates and Maintenance
Regular Updates and Maintenance

Our service ensures your systems are always up to date and running well. Regular maintenance prevents security risks and boosts efficiency, contributing positively to your bottom line.

Customized Solutions
Customized Solutions

We offer IT solutions tailored to your business. This special approach makes sure you get the best performance. It matches your needs and goals, saving money for small to mid-sized businesses.

IntelligentBee: Values Beyond Service

At IntelligentBee, we offer premier IT Support Outsourcing Services to many industries worldwide.

Our aim is to help businesses grow cheaply while providing excellent service. We have 14 years of experience. This means substantial savings for our clients.

Our values are: Hungry, Happy, Honest, Humble. We pick our team based on these values. We want to be your long-term partner, staying reliable even after the project ends.

IntelligentBee: Values Beyond Service

Benefits of Outsourcing IT Support With IntelligentBee

Cost Effective

Save your budget with IntelligentBee. Reduce operational costs by avoiding full-time IT staff. This means less spending on salaries, training, and benefits. Perfect for small enterprises aiming to enhance their net profit.

24/7 Availability

Receive assistance whenever you need with our round-the-clock availability. Regardless of your time zone or the necessity for continuous service, we are available. This ensures your business keeps running smoothly, always.

Access to Expertise

Leverage our outsourced IT support for top skills and knowledge. We bring you the latest tech and practices without the need for your own training. All about high-level expertise made easy.

Scale Easily

Grow or scale down easily with our flexible services. We adjust to your business needs, ensuring you have just the right resources at the right time. Perfect for adapting to market changes.

Risk Management

Feel secure with our comprehensive risk management. We handle cyber-security threats and compliance, reducing your internal workload. Our outsourced IT support near me means less worry for you.

Focus on Core Business

Concentrate on what you do best while we handle IT. This shift allows you to improve productivity and performance, aligning closely with your core competencies. Allow us to handle the technology.

Contact Us for Outsourced IT Support!

Get started

How it Works: 5 Simple Steps

Kickoff Meeting

In 1-2 days, we align goals and set KPIs with your team to ensure a custom fit.

Assemble the Team

Within 1-3 weeks, our HR finds the best people for your needs, including a final client interview option.

Technical Setup

Set up completed in 1-2 days, ensuring your team has all necessary tools for success.


In just 1-2 days, we provide comprehensive training, tailored to your project's needs.


Go live confidently approximately 30 days after starting, with full support from IntelligentBee.

After going live you receive regular and structured reports of activity for the whole duration of the service.

Your 5-Step Journey with IntelligentBee

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore


“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform


“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid


“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

“I have been working with intelligent Bee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director


“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“Intelligent Bee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies


“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”

Vasile Biber

CTO Afterhills

Flexible Plans, Tailored to You

No matter your size or needs, we've got a back office solution ready for you.

Shared Chats 300

300 interactions*


Email. Chat, Social, Media, Website

English or German

24/7 coverage

Shared Calls 300

2000 interactions*


Calls only

English or German

24/7 coverage

Semi - Dedicated All 2000

2000 interactions*


All channels

English or German

24/7 coverage

1 Dedicated Agent

1 agent

8 hours per day / 5 days per week

All channels

Any language

Custom Dedicated Team

Team composition according to your needs

All channels

All channels

Any language

* 1 Interaction = One email, call or one full conversation in a live chat.

Frequently Asked Questions

Why outsource IT Support?

Outsourcing IT support reduces costs and streamlines operations. It provides access to expert help anytime, improves security, and allows your team to focus on core business tasks. This flexibility and expertise help businesses grow efficiently.

Read more about Why Outsource IT Support: Choosing the Right Partner

Yes, our advanced technology and trained team efficiently manage large volumes of inquiries, ensuring prompt and effective responses.

Our average response time is within an hour. However, we can customize our services based on your specific needs and expectations.

Indeed, we provide comprehensive support across email, phone, chat, and social media to meet your customers wherever they are.

Customer data protection is paramount. We adhere to strict data protection laws and implement rigorous security protocols to safeguard customer information.

How much does it cost to outsource IT support ?

The cost to outsource IT support varies based on services, company size, and needs. Typically, it is more cost-effective than in-house solutions. Contact us for a tailored quote that matches your specific requirements.

Read more about How Much Does It Cost to Outsource IT Support: A Guide

Through continuous training and quality assessments, we guarantee our team delivers superior customer service. We regularly review performance to maintain high standards.

We measure customer satisfaction through various metrics such as CSAT (Customer Satisfaction Score) or NPS (Net Promoter Score). We also collect customer feedback to improve our services.

Yes, our 24/7 support ensures customers receive timely assistance, regardless of the time zone or hour.

Our team supports multiple languages including English, Spanish, French, Italian and German. If you need support in a language that is not in our current list, we can discuss options to accommodate your needs.

Certainly, we can provide several case studies and references from similar companies we've worked with. We believe in transparency and are proud of the work we've done with our clients.

Contact Us for Outsourced IT Support!