Technical Support Engineer Level 3 - remote

The Challenge

Are you a self-driven and innovative thinker, a passionate technical problem solver that cares about the customer experience? In this role, you will focus on providing professional customer service, while problem solving and communicating complex technical issues to technical audiences via email and chat mediums.

Details

• Ability to develop simple applications using various programming languages and frameworks to integrate client SDKs and thoroughly test their features. These applications may be built for both client-side environments (web or mobile apps) and backend systems.
• Ability to understand SDK code in order to reproduce and document bugs reported by customers.
• Experience working with APIs and building integrations between software services, with proficiency in using Postman for testing and debugging.
• Ability to configure client SDKs and tools on a local machine using Docker, Docker Compose, and Linux shell commands.
• Ability to read and interpret error logs, search through logs to identify and extract detailed information about issues, and either provide solutions or document and escalate the problems to developers.
• Working hours: 7-16,10-19, 14-23 - with on-call on weekends in rotation 1 week per month

About You

Must have:

• Proficient in one or more development platforms (e.g., Python, Node.js, Java, JavaScript, Ruby on Rails, Go, .NET, PHP, iOS, Android) and skilled at understanding client applications and their integration with SDKs developed in these technologies to provide effective technical support.
• Solid professional experience in a technical role, such as software development or technical support
• Experience with scripting and automation using modern programming languages.
• Experience with installing and configuring development tools and environments using terminal-based workflows.
• Skilled in interpreting error logs and leveraging observability platforms such as Grafana for monitoring and diagnosing system performance issues.
• Demonstrated strength in problem-solving and technical troubleshooting across complex systems.

Nice to have:

• Experience in manual and/or automatic testing
• Bachelor’s degree in Computer Science, Engineering, or related field.
• Excellent communication skills; experience working in cross-cultural settings a plus.

What We Offer

• Working with new technologies and modern work environment;
• Continuous professional development through trainings;
• Career advancement opportunities;
• Incentives and other bonuses – financial and non-financial;
• Referral bonuses;
• Extra vacation days;
• Work from home;
• Private health insurance for you and your familly;
• Meal tickets;
• Various discounts for gym classes & other recreational activities;
• Free office parking;
• Excellent coffee, delicious snacks and drinks at the office
• Social and team-building activities;
• IntelligentBee way of working and way of life!