IT Support Specialist, remote, 3 months contract
BPO Team
The Challenge
We are seeking a dedicated and customer-focused IT Support Specialist to join our IT team. As an IT Support Specialist, you will be responsible for providing technical assistance, troubleshooting and support to end-users.
Details
- Set up and manage user accounts and access permissions,during onboarding and offboarding processes.
- Install, configure, and maintain software (apps) and harware components (eg: desktops, laptops, printers,etc).
- Automating processes through integration; Identity Provider (e.g., Okta, Rippling, GW) with 3rd party apps, and MDM.
- Purchase and delivery of new/used equipment at the time of new hires onboarding.
- Administering macOS devices through Mobile Device Management (MDM) platforms.
- Provide first-level support to end-users via email or chat.
- Monitor and respond to security alerts, ensuring the internal compliance.
- Implement basic security measures (antivirus, firewall, VPN).
- Ensure security and compliance by applying patches and updates.
- Equipment returns at the time of employee offboarding.
- Working hours: 9:00-18:00/18:00-3:00, M-F.
About You
Must have:
- 1–2 years previous experience in an IT Support/Helpdesk/Service Desk role.
- Basic technical knowledge in: hardware, software and IT security concepts (VPN, MFA, firewall, antivirus).
- Experience with ticketing systems and collaboration tools (Slack, Teams, Gmail).
- Experience managing users on Google Workspace.
- Attention to detail and excellent troubleshooting and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- English – minimum level B2/C1 (written and verbal communication).
- Knowledge of Windows and macOS operating systems.
Nice to have:
- Associate or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Experience with ticketing systems.