Technical Support Outsourcing

Solve customer issues quickly and efficiently with a dedicated team of IT professionals through IntelligentBee’s technical support outsourcing services.

A Proven Track Record

Delivering world-class service since 2007.

Transparent Pricing

Dedicated Team

For when you're ready to scale up

  • Fully managed, self-sustained and scalable team
  • Operate according to your KPIs
  • Act as an extension of your own team(s)
IntelligentBee’s technical support outsourcing solutions can:
Timely respond to customer issues with a team of dedicated professionals
Deliver customer satisfaction by developing a superior Customer Experience (CX)
Work with in-house teams to resolve all issues from request to resolution.

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

Why You Need Technical Support Outsourcing

Technical support outsourcing doesn’t just file the ticket and wait for the second-level response. We handle all technical IT-related issues for the company. This allows the company’s technical resources to continue working on improving the product or service. IntelligentBee uses technical IT experts to resolve issues quickly and efficiently.

The Benefits of Technical Support Outsourcing

For organizations that continue to grow and need to ensure the satisfaction of every customer who needs support, technical support outsourcing is the solution.
The benefits of outsourcing technical support to IntelligentBee include:
  • Reduced technical support costs with flexible pricing options
  • Expeditious handling of all incoming support requests
  • A team of friendly technical IT experts that reduces support turnaround times
  • Omni-channel support capabilities that ensure customer satisfaction
  • Scalable team of professional technical resources that deliver according to the company’s standards

What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?