Get help right away through live chat. Our support team quickly answers clients' questions, which keeps them happy and loyal.
Our chatbots make things run smoother. They quickly answer common questions so that your team can focus on more difficult tasks. This is how we keep things running smoothly.
We reach out to customers ahead of time with chat invites and quickly meet their needs. This makes a fan out of every live chat customer. It also boosts engagement and sales.
Our analytics give you a clear view of what customers want. Because of this, you can better tailor your services and make smart decisions.
We take client feedback seriously to improve our live chat support services. This helps us get better and keep your customers happy.
Stay in touch on all platforms. Our chat service works with social media, email, and live chat, making sure you're always there for your customers.
Welcome to IntelligentBee, a place where expert knowledge blends with innovative growth. Our journey began with a committed group of developers and customer support experts.
Our main focus is on Live Chat Support Services, along with other services. Clients from all over the world come to our customer service team for help. They can count on us to give them high-quality and dependable solutions. This has placed us on the list for top live chat outsourcing.
Our values — Hungry, Happy, Honest, Humble — help us build long relationships and achieve great things.
IntelligentBee keeps your business open all the time. You can always reach clients around the world through our support team, which keeps you ahead of others on the market.
Choose IntelligentBee to greatly cut costs. With our affordable, high-quality live chat support services, there is no more need to hire your own team.
Our quick response rate increases conversions and customer engagement. IntelligentBee enhances satisfaction, building loyalty and trust.
Our services easily adjust to meet your needs. They're perfect for your business’s growth or seasonal shifts.
IntelligentBee' staff speaks multiple languages, reaching clients all over the world. This expands your global presence.
We fit right in with your existing tools, like CRM and analytics. This creates a smooth, coordinated customer service operation. We work with just about any live chat software.
We're here to address the issues you face.
Your business doesn't need set hours. Our 24/7 live chat support services ensure help is always on hand. This means that people all over the world can use your services.
Reduce wait times and ease customer irritation. Our prompt and helpful live chat support quickly deals with questions, keeping clients happy and loyal.
Our multilingual support ensures no language gets in the way of helping your customers, no matter where they are in the world.
Every client is unique. We design custom chat experiences with active customer engagement for strong relationships and loyalty.
E-commerce
E-commerce Businesses
IntelligentBee boosts online shops with fast live chat support services. This improves customer happiness and sales. It also guarantees quick help for shoppers.
Show me more
Tech Companies
Tech Companies
We get the special needs of tech firms. Our live chat outsourcing handles tech questions well, matching your innovative goods with great service.
Show me more
Healthcare Providers
Healthcare Providers
IntelligentBee provides caring, accurate, fast help in healthcare. Our support team carefully answers sensitive questions, giving comfort and information when most needed.
Show me more
Startups and SMEs
Startups and SMEs
We give growing businesses like startups and SMEs expandable live chat outsourcing. This improves customer talks and builds loyalty while you innovate.
Show me more
Fintech
Fintech
Trust and precision are key for fintech firms. IntelligentBee's live chat boosts client trust, giving skilled help on complex financial offerings, ensuring clear and compliant support.
Show me more
Within 1-2 days, we start with first meeting. This involves your Operations Manager and our Trainer. The objective is to lay the groundwork for your tailored live chat support services.
Our HR team spends 1-3 weeks carefully selecting your ideal support team. They use thorough recruitment and interviews. Before vetting each team member, you have the final say.
We swiftly prepare your team with all necessary tools within 1-2 days. We maintain momentum and prevent delays.
Specialists lead our training, which spans 1-2 days. This equips the team with specific know-how. It ensures they deeply understand and are ready for your service.
At 30 days mark, we activate your live chat support. This marks the start of top-tier service delivery for your customers.
After going live you receive regular and structured activity reports. This continues for the whole duration of the service.
“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”
Vasile Biber
CTO Afterhills
“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”
“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”
Ryan Cable
Manager of Client Success at Bravo Store Systems
“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”
Michael Tsangaris
Customer Success Manager at Suade
“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”
Cassie Brown
Head of Technical Support, API Platform
“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”
VP of Support and Business Operations, Communication Platform
“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”
Ken Apple
VP of Support and Business Operations, Sendgrid
“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”
Daniel Drangsholt
CFO, Automotive Dealers
“I have been working with IntelligentBee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”
Ron R.
Founder and Managing Director
“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”
Ionut Patrascoiu
CEO Floca
“IntelligentBee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”
Nicholas Armstrong
Director of Software at Carnegie Technologies
“IntelligentBee did an excellent job in working with our team and it was quite a surprise for us to see the festival app ready within 4 weeks. They were always on time and responsive to our needs and ideas. Surely we’ll continue to develop and expand the app alongside IntelligentBee.”
Vasile Biber
CTO Afterhills
“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”
Custom pricing for any business. This allows for scaling your customer service seamlessly.
300 interactions*
/month
Email. Chat, Social, Media, Website
English or German
24/7 coverage
300 interactions*
/month
Calls only
English or German
24/7 coverage
700 interactions*
/month
All channels
English or German
24/7 coverage
2000 interactions*
/month
All channels
English or German
24/7 coverage
1 agent
8 hours per day / 5 days per week
All channels
Any language
5+ agents
24/7 coverage
All channels
Any language
Team composition according to your needs
All channels
All channels
Any language
* 1 Interaction = One email, call or one full conversation in a live chat.
Live Chat Outsourcing is when a business hires outside experts to use live chat software on your website. They are similar to call centers, but with a specific emphasis on online interactions. This service, provided by outsourced live chat operators, enhances customer engagement, increases conversions, and ensures top-notch support.
Read more about this topic: Outsourcing Live Chat Support: A Strategic Approach To Enhancing Customer Experience
Our company has been doing customer support outsourcing for more than 15 years. We've helped different companies, from small tech startups to famous brands, and we always provide excellent customer service.
Yes, we have cutting-edge technology and a well-trained staff that can quickly handle a lot of customer questions.
Our average response time is within an hour. However, we can make our services fit your wants and expectations.
Yes, we can help with more than one channel. We provide customer support through various channels such as email, phone, chat, and social media. This is because we understand why it matters to be easily reachable for our customers.
We value your data safety. We follow all applicable data protection laws and use strong security methods to keep client data safe.
We train our team regularly basis to make sure that they give the best customer service. We also monitor and measure our team's performance.
We use several tools, like the Customer Satisfaction Score or the Net Promoter Score. It helps us know how happy our clients are. We also check comments from clients to make our services better.
As long as your customers need help, we're here for them 24 hours a day, seven days a week.
Our team speaks English, Spanish, French, Italian and German, among others. If you need help in a language that is not in our current list, we can discuss how we can help you.
Yes, we can give you some case studies and examples from companies we've worked with that are similar to yours. We're proud of the work we've done with our clients and believe in being honest.
IntelligentBee respects and applies the new policy regarding personal data protection as well as the changes proposed by European Regulation (EU) 2016/679. Before continuing to browse our website, please take time to read and understand the contents.
By continuing to browse our website, you confirm your acceptance of the use of cookies, Terms of Service, and Privacy Policy.