CX & Support Webinar Library
Explore past webinar presentations with actionable insights, frameworks, and benchmarks for Support, CX, and Ops teams in SaaS and
E-commerce.
Past Webinars
Pick the problem you're dealing with. Download the deck. Apply what's useful.
Community-Led Support: The Scalable Advantage Brands Miss
November 5, 2025
Community-led Support creates a self-scaling support ecosystem that reduces tickets, speeds up resolutions, and improves retention without increasing headcount.
Smart SaaS CX Teams Don’t Buy Hours - They Buy Outcomes
October 8, 2025
Outcome-based CX removes the waste of hourly models and links support directly to NRR and retention so you only pay for interactions that drive real impact.
When AI Bots Fail: Why Human-First Customer Support Still Wins
September 4, 2025
AI-only support fails where it matters: empathy, trust, and real resolution. Human-first, AI-augmented CX delivers faster outcomes, higher satisfaction, and scalable performance.
How SaaS Teams Scale Support Without Extra Headcount
June 26, 2025
Most support teams hit limits fast, even when the product keeps scaling. This webinar uncovers the smarter model SaaS companies use to boost resolution speed and CX efficiency without inflating costs.
Why Outcome-Based CX Outperforms Hourly Models
June 19, 2025
Traditional CX models burn budget without improving results. See how outcome-driven support boosts retention and efficiency so teams pay only for impact, not hours.
Why Human-First Support Still Matters in the Age of AI
June 12, 2025
AI-only support fails on empathy, trust, and real problem-solving. Discover how human-first, AI-assisted CX delivers higher satisfaction and stronger retention where automation alone falls short.
About the Speaker
All webinars are hosted by Costi Teleman
Costi Teleman is the CEO of IntelligentBee and an experienced online entrepreneur with 10+ years of building and scaling Human-First, AI-Enhanced Customer & Technical Support operations. He launched the Hybrid Support Index and works with global B2B Tech and SaaS teams to improve CX efficiency, reduce support load, and implement data-driven support frameworks that scale.
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