24/7 outsourced customer support services

One of the best customer service outsourcing companies now in America

At IntelligentBee, we deliver scalable, professional, around-the-clock customer support that cuts costs and enhances customer satisfaction.

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Customer service outsourcing

With our 24/7 support, your customers are always taken care of, day or night.

Omni-channel expertise

Reach your customers through their preferred channels. Our support spans across email, phone, live chat, and social media, ensuring comprehensive coverage.

Constant care, anytime

Provide your customers with around-the-clock assistance. Our 24/7 support ensures their issues are resolved no matter the time zone.

Global communication

Bridge language barriers with our multilingual team. We ensure smooth interactions with your global clientele, enhancing customer experience.

Professional support agents

Benefit from our expert representatives who are dedicated to providing exceptional service, ensuring customer loyalty.

Build a customer support team that delivers results

Key offerings – Outsourcing solutions

Operational Support

  • Multichannel Support
  • 24/7 Availability
  • Technical Support
  • Customer Onboarding
  • Order Management
  • Returns and Refunds

Strategic Support

  • Language Support
  • Data Collection and Analysis
  • CRM Integration
  • Scalable Solutions

Pay-per-interaction, a smarter way to scale support

With our Pay-Per-Interaction model, you only pay for what your customers actually need: one chat, one call, one email. It’s a fully managed, human-first solution powered by AI efficiency and transparent reporting, giving you total cost control, measurable quality, and the flexibility to grow without adding fixed teams.

Essential Services

Starting from 150 interactions*/month

Pilot Project Available

Start with a Pilot Project, validate performance and team fit before committing long-term.

Email / Chat / Phone Calls


Business hours (Mon–Fri)


English


Transparent KPI Reporting





Choose Number of interactions:

Managed Services

Starting from 150 interactions*/month

Pilot Project Available

Start with a Pilot Project, validate performance and team fit before committing long-term.

Email / Chat / Phone Calls / Social Media / App Store Reviews / Back-Office Tasks

up to 24/7 availability

English / Spanish / French /
German / Italian

Additional languages supported

Transparent KPI Reporting

Team Lead & Delivery Manager

Quality Check & Quality Assurance

On-call outside of business hours

Engineering workflows

Choose Number of interactions:

*1 interaction = 1 email or 1 call or 1 full conversation in a live chat

“I have been working with IntelligentBee's team since 2020. The team are so easy to work with and very knowledgeable about different approaches for any app development. They provide a lot of guidance to my team, and made many helpful suggestions and recommendations we weren't even thinking about. I love that they were so passionate about our project and they completed each stage on time. I will continue to work with them.”

Ron R.

Founder and Managing Director

“Automating income verification requires establishing trust with the applicant immediately. If they have questions, our success and our brand are entirely dependent on answering their questions clearly, accurately, and immediately. The team at IntelligentBee feels like our team. They staff our front line support, respond as if their personal success depended on it, and do so with the thoroughness and excellence that keeps our customers happy, our success metrics off the charts, and our business expanding.”

Stephen Arifin

Founder, CTO of Payscore

http://www.payscore.com

Floca

“When IntelligentBee took over this project, things began to catch up, even though many teams had worked at Floca! Without the help of IntelligentBee, we could not have launched the version we wanted! Thanks for the wonderful team!”

Ionut Patrascoiu

CEO Floca

Carnegie Technologies

“IntelligentBee has been a really great company to work with. Their development team is staffed with some really excellent technical folks, and we’ve had great success giving them big challenges and watching them come up with good solutions in a reasonable amount of time. We’ve even had them come in to improve the work of other development teams, which they’ve always done with good enthusiasm and great effect. They are also very responsive to our needs, and quick to dive in and help out. I’m very thankful for our partnership with IntelligentBee, and I am happy to have them on the team.”

Nicholas Armstrong

Director of Software at Carnegie Technologies

SendGrid

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

“IntelligentBee is faster than us. They’ve been on time and within budget every time. They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality.”

VP of Support and Business Operations, Communication Platform

Nettbil

“The quality of work is very good. Thanks to IntelligentBee efforts, the data translation process has gone successfully. They are communicative and accurate in providing progress updates. Their team has provided project management smoothly.”

Daniel Drangsholt

CFO, Automotive Dealers

API Platform

“IntelligentBee was instrumental in us becoming a 24/7 support shop. Before, we performed as an on-call service that had some engineers work overnight. Now, that’s no longer needed, which is a success story in my book. Their engineers molded into our culture. IntelligentBee’s passionate for their customers, focusing on their experience and maintaining customer satisfaction. They’ve done an excellent job exuding what’s essential for our organization to our customers.”

Cassie Brown

Head of Technical Support, API Platform

“They are great. The management team is on top of issues and very communitive. When we need more bodies, they are ready with fresh supply and very efficient.”

Ryan Cable

Manager of Client Success at Bravo Store Systems

“As we were looking to expand our support operating window, we had spoken with a few different vendors in locations varying from the North America to Europe. IntelligentBee approached us at the right time where they wanted to understand our business line and operating model to cater to. From the outset, they paid attention, and were able to meet our demands swiftly. Having worked together so far for half a year, they continue to provide the necessary attention, are good at following up, and monitoring the team's progress.”

Michael Tsangaris

Customer Success Manager at Suade

Why outsource support with IntelligentBee

We offer 24/7 services for companies looking for outsourcing customer support. Our team masters multiple languages including English, Spanish, French, Italian and German.

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  • certified
  • certified
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We are among top outsourcing companies in the world.

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We offer fair prices for customer services outsourcing.

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Highly experienced in customer care outsourcing.

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We provide an excellent experience from start to finish.

IntelligentBee - Reliable business partner

Efficient handling of high volumes

IntelligentBee provides reliable solutions that can handle high volumes of inquiries. Companies often struggle to keep up with the influx of customer queries, leading to long wait times and dissatisfied customers. By outsourcing to IntelligentBee, you ensure that every customer receives prompt and professional assistance.

Cost-effective solutions

Working with IntelligentBee proves to be a cost-effective solution for companies looking to reduce operational expenses. Hiring and training an in-house team can be expensive and time-consuming. We offer experienced professionals at a fraction of the cost, allowing you to focus on your core business activities.

Scalable support

Businesses experience fluctuations in customer service demand, particularly during peak seasons or product launches. IntelligentBee offers scalable support, adapting to your needs in real-time. We provide the flexibility to match your business requirements without compromising on service quality.

Enhanced customer experience

Providing a superior customer experience is crucial for retaining clients and building brand loyalty. IntelligentBee’s team of skilled agents is trained to handle customer interactions with empathy and efficiency. By outsourcing, companies make sure that their customers receive a better experience.

Outsource customer service

Multichannel support designed to streamline business operations

Telephone

Handling inbound and outbound calls to address customer complaints, and support issues. Our team ensures every call is handled professionally, reducing wait times and improving customer satisfaction.

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Email

Managing customer emails with prompt, professional responses. We provide accurate and detailed email responses, ensuring all customer concerns are thoroughly addressed.

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Live Chat

Offering real-time support through chat platforms to resolve issues quickly. Our live chat agents are trained to provide instant solutions, enhancing the overall user experience.

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Social Media

Monitoring and responding to customer interactions on platforms like Facebook, Twitter, and Instagram. We actively engage with customers on social media, ensuring timely and effective communication.

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Transform your customer service into a growth driver.

Seasonal spikes managed efficiently

Customer support outsourcing services help businesses handle peak times and seasonal spikes effectively.

Leading customer support outsourcing companies can quickly adapt to increased demands, ensuring smooth operations. When you customer service outsource, you can receive multilingual support, for a global audience.

Support outsourcing also provides access to the latest technologies without the need for internal investment. This approach enhances the customer experience with 24/7 availability, making sure every customer query is addressed promptly.

Tailored solutions for different seasons

Get a customized plan and only pay for the coverage you actually need.

Get a quote

5 benefits of outsourcing

01
Cost Savings

Customer care outsourcing provides access to a skilled workforce at a fraction of the cost of maintaining an in-house team.

02
Scalability

Our collaboration can easily scale up or down based on business needs.

03
24/7 Availability

Many outsourcing providers offer round-the-clock support, ensuring customers receive assistance at any time.

04
Focus on Core Activities

By outsourcing customer support, companies can concentrate on their core business functions.

05
Access to Expertise

Outsourcing provides companies with access to the latest technologies and a team of experts.

Why choose outsourced services

Customer service outsourcing companies understand the need of large businesses to get help from third parties. Outsourcing customer service has become a significant trend among large businesses. This shift is driven by several factors, including the need to access specialized expertise, reduce operational costs, and improve customer satisfaction.

Outsourced services ensure a better allocation of the budget in-house. This approach allows companies to convert fixed costs into variable costs, thereby freeing up resources that can be invested in strategic initiatives and innovation.

On-demand customer care outsourcing

Get a customized plan and only pay for the coverage you actually need.

Get a quote

Maximizing customer satisfaction

Choosing the right business partner is crucial for success. The benefits of outsourcing customer service include cost savings and flexibility. Finding the best company to work with ensures high-quality interactions. The best outsourcing agencies offer expertise and scalability.

By choosing an outsourcing provider, businesses can focus on core activities while ensuring excellent customer support. This approach not only enhances customer satisfaction but also improves operational efficiency. Secure your business's future with professional outsourcing solutions.

Outsource customer support

Get in touch with our team to receive a personalised offer.

Get a quote

FAQs

01. How does customer support outsourcing work for SaaS and digital products?

Customer support outsourcing means delegating frontline customer interactions to a dedicated external team that follows your processes, knowledge base, and escalation rules. IntelligentBee handles documented customer inquiries while ownership and strategy remain with your internal team.

02. What types of customer inquiries are handled under L1 customer support?

L1 customer support covers onboarding assistance, account questions, billing and subscription inquiries, order management, returns and refunds (for e-commerce), complaint triage, and general product usage questions based on documented flows.

03. How is pay-per-interaction pricing different from per-agent models?

With pay-per-interaction pricing, you pay only for resolved customer interactions, not for fixed headcount or idle time. Support volume scales with real demand, while delivery models evolve automatically as usage grows.

04. Can outsourced customer support help improve retention and CSAT?

Yes. By providing consistent, human-first frontline support and structured escalation, customer support helps reduce friction, resolve issues faster, and turn support interactions into retention-support moments rather than cost centers.

05. What happens when an issue requires escalation?

When an issue falls outside L1 scope, it is escalated with full context to your internal Tier 2, engineering, or product teams according to predefined escalation rules.

06. Which support channels are covered?

Customer support can cover email/ticketing systems, live chat, phone (where applicable), in-app support, social media inquiries, and App Store / Play Store reviews.

07. Is customer support fully automated or AI-only?

No. AI assists agents with consistency, routing, and insight, but all interactions are handled by human agents who remain accountable for quality and outcomes.

08. What types of teams benefit most from L1 customer support outsourcing?

L1 customer support outsourcing works best for SaaS, Tech, E-commerce, and Marketplace teams with recurring customer inquiries, documented workflows, and a need to scale support quality without increasing headcount.

Let’s build customer support that feels in-house


Schedule a call with our support operations experts to maximize performance, elevate Customer Experience and unlock team scalability.

Trusted by growing Tech, SaaS, and E-commerce companies worldwide.


Industry:
Type of client:

Fintech
Identity & income Verification platform

Industry:
Type of client:

SaaS
Cloud email service provider

Industry:
Type of client:

Saas
Regulatory-compliance platform for financial institutions

Industry:
Type of client:

E-commerce (Automotive)
Used-car sales & auction platform

Industry:
Type of client:

Fintech / Gaming-financial
Financial-rewards platform for gamers

Industry:
Type of client:

SaaS
Feature-management platform

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