Dedicated Agents Outsourcing

One of the secrets that successful businesses use to enhance their effectiveness is by outsourcing some of their core operations. Whether you have a small or big business, handling calls can be a tiresome job as it requires a lot of resources. This is why most companies invest in dedicated agents outsourcing to focus on other core business activities while cutting expenses

A Proven Track Record

Delivering world-class service since 2007.

We offer dedicated agents services based on the type and size of your business.

Inbound and outbound customer support services
Customer live chat support, email management services, and customer satisfaction surveys
Customer retention, Customer complaint handling, Customer loyalty programs, and training
Scheduling of the customer appointments
SEO and social media marketing, digital marketing, Cross-sell and upsell, and in-house sales
Data collection and analysis, Quality monitoring and control, reporting
Cost management tools, Call volume predictions, and training
Handling client’s orders and services
Bookkeeping, data processing, and help desk

The IntelligentBee Difference

Flexible pricing models

Growing your business has never been easier thanks to a team of tailor-made professionals who can adapt to your business model.

Our dedicated customer support team can help you respond to anything from responding to simple live chat queries to comprehensive e-mail technical support and troubleshooting. Whatever your services may be, we will work as your extension to enable you to focus on your own business goals.

Full Transparency

Our mission is to be a scaling partner for our clients, and that’s why we value the feedback of your clients as much as we value the services that we offer. We provide valuable business assets that help you decide where you want to go.

Our custom KPI dashboards, customer tracking feedback and standards benchmarks allow you to feel safe in outsourcing your support services.

Reliable Services

We bring well-trained, savvy specialists on board that add value and deliver performance so you won’t have to worry about having to continually explain the details of your product.

We’re a third party support provider that prides ourselves in keeping our product knowledge as good as the people building and maintaining it. Knowledgeable, well-trained, self-sufficient, it already sounds perfect, isn’t it?

Solutions Architecture

We know the value of great customer support interactions. Send us your documentation and together with our up-to-date knowledge of technical direction and experience in solving common service issues, we can build the right solutions for your customers’ most common problems.

We don’t stop with just that, feel free to collaborate with us on anticipating what new features and products will need to be supported moving forward.

What is dedicated agents Outsourcing?

It is the most popular and cost-effective support model with specialized professionals, entirely dedicated to your clients, products, and services. You only pay an hourly rate, and our dedicated agent focuses on handling your account. While shared agents offer services to several businesses, the dedicated agent handles only a single business.
With dedicated agents, you do not have to worry about your company’s customer service representatives. The agents are trained to customize their services, incorporating the branding and image to match the company’s needs. These agents understand your company in and out; hence they can offer the best customer support.

Benefits of Dedicated Agents Outsourcing

  • You can save time and cut the operating costs by reducing the budget for salaries and expenses for training the employees.
  • It helps you to access the best services, expertise, and new technology that helps in taking your business to the next level.
  • Dedicated agents handle many tasks. When the volume is low, they attend to other administrative duties to ensure that all customers are satisfied.
  • Flexibility and scalability
Do not hesitate. Contact us today!
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What our clients have to say

“We were looking to expand our support coverage globally and choose Intelligent Bee to partner with to accomplish this. They have been exceptional in providing the right people and services at the right time and we hope to continue this partnership long-term!”

Cassie Brown

Director of Global Technical Support, Cloud Elements

“We partner with IntelligentBee to both accelerate development efforts and provide global technical support services to our customers. The development solutions they provide are durable, scalable, and deliver results. The technical support they provide allows us to quickly solve or escalate customer problems and drive customer loyalty. They operate as a seamless extension of our domestic team and always produce results.”

Ken Apple

VP of Support and Business Operations, Sendgrid

Interested in working with us?