Customer Support Agent

The Challenge

Wanna have a taste of what’s it like to work @IntelligentBee? Do you want to grow in the #bestteam, with the greatest #workatmosphere and be part of our awesome #customersupport division? We have the perfect projects for you.

We are looking for a person who has a keen attention to details, a person who can find the needle in the haystack and is happy to be of help.

Details

• Working with personal data
• Researching and confirming information on different platforms for our clients
• Verify, validate, add required data by contacting customer via phonecall and email for additional information
• Ability to listen actively to customers and process their concerns
• Ability to put yourself in the customer’s shoes and having an empathetic approach

About You

Must have:

• At least 1 year of working experience in a customer service or sales related role
• English – fluent level, both written and spoken; additional languages are a plus
• Strong verbal and written communication skills
• Smart and proactive – take initiative, document yourself and ask questions
• Strong problem-solving skill set
• Availability to work weekends and/or nightshift
• Analytic abilities

Nice to have:

• Can follow objectives and key results
• Reliable with teamwork spirit – you take ownership and you’re ready to help whenever needed
• Enthusiastic about technology/early adopter

What We Offer

• Working with new technologies and modern work environment
• Continuous professional development through trainings
• Incentives and also bonuses – financial and non-financial
• Referral bonuses
• Work from home & flexible work hours, aligned with project needs
• Meal tickets
• Private health insurance
• Extra vacation days
• Various discounts for gym classes & other recreational activities
• Free office parking
• Social and team-building activities
• We provide training on the job and we care to see you grow throughout your career
• IntelligentBee way of working and way of life