Customer Support Agent
Technical Support Team
The Challenge
Wanna have a taste of what’s it like to work @IntelligentBee? Do you want to grow in the #bestteam, with the greatest #workatmosphere and be part of our awesome #customersupport division? We have the perfect projects for you.
We are looking for a person who has a keen attention to details, a person who can find the needle in the haystack and is happy to be of help.
Details
- Working with personal data
- Researching and confirming information on different platforms for our clients
- Verify, validate, add required data by contacting customer via phonecall and email for additional information
- Ability to listen actively to customers and process their concerns
- Ability to put yourself in the customer’s shoes and having an empathetic approach
About You
Must have:
- At least 1 year of working experience in a customer service or sales related role
- English – fluent level, both written and spoken; additional languages are a plus
- Strong verbal and written communication skills
- Smart and proactive – take initiative, document yourself and ask questions
- Strong problem-solving skill set
- Availability to work weekends and/or nightshift
- Analytic abilities
Nice to have:
- Can follow objectives and key results
- Reliable with teamwork spirit – you take ownership and you’re ready to help whenever needed
- Enthusiastic about technology/early adopter
What We Offer
- Working with new technologies and modern work environment
- Continuous professional development through trainings
- Incentives and also bonuses – financial and non-financial
- Referral bonuses
- Work from home & flexible work hours, aligned with project needs
- Meal tickets
- Private health insurance
- Extra vacation days
- Various discounts for gym classes & other recreational activities
- Free office parking
- Social and team-building activities
- We provide training on the job and we care to see you grow throughout your career
- IntelligentBee way of working and way of life