Technical Support Engineer (Level 1) - Emailing

The Challenge

If you are technically savvy, customer focused and have outstanding communication skills, then you might be the right person to join our team and learn more about Email and/or Cloud-Based technologies.

Details

• Work with Twilio SendGrid emailing platform;
• Provide product support for common customer inquiries received via email, chat and phone calls (just callback request);
• Analyze technical issues and resolve basic support problems;
• Enthusiastically respond to technical support requests through online chat and tickets;
• Empathize with the customer and provide excellent customer service;
• Learn all the 'ins and outs' of the product and services offered to properly assist users with selecting the appropriate subscription plan for their needs.

About You

Must have:

• 6 months of work experience in customer support;
• A natural problem solver;
• Empathetic approach to troubleshooting and customer service;
• English – advanced level, both written and spoken;
• Reliable with teamwork spirit – you take ownership and you're ready to help whenever needed;
• Smart and proactive – take initiative, document yourself and ask questions;
• Strong listening skills and analytic abilities;
• Positive attitude – you also see solutions, not only problems; you understand that things aren’t smooth all the time, but you manage to keep your spirits up and remember to have some fun, too.

Nice to have:

• Technical degree;
• Can follow objectives and key results;
• Enthusiastic about technology/early adopter;
• Experience with supporting Email (or similar) REST API’s and troubleshooting email client and related mail delivery protocols;
• Availability to work on weekends (it’s not mandatory, it will be your option).

What We Offer

• Working with new technologies and modern work environment;
• Continuous professional development through trainings;
• Career advancement opportunities;
• Incentives and other bonuses – financial and non-financial;
• Referral bonuses;
• Extra vacation days;
• Work from home;
• Private health insurance for you and your familly;
• Meal tickets;
• Various discounts for gym classes & other recreational activities;
• Discounted office parking;
• Good coffee, snacks and drinks at the office;
• Social and team-building activities;
• IntelligentBee way of working and way of life!