Technical Support Engineer (Level 2) - Features Rollout

Technical Support Team

The Challenge

Are you a self-driven and innovative thinker, a passionate technical problem solver that cares about the customer experience? We've got the perfect role for you!

In this role, you will focus on providing professional customer service, while problem solving and communicating complex technical issues to technical audiences via email and chat mediums.


  • Work to troubleshoot problems in real-time, interacting with developers (through chat and emails) to deliver maximum customer satisfaction;
  • Identify, verify, and reproduce difficult issues to solve customer problems that may come from multiple sources and work through those issues to resolution with the appropriate team;
  • You will extract learnings from customer incidents and transform them into technical documentation (How to’s, Tutorials, etc);
  • Review requirements and technical documents to provide timely and meaningful feedback to our Client's development team for custom work;
  • You will use your programming skills to help customers find the maximum value in our Client's platform;
  • Identify, record, document and track bugs to resolution within Jira.

About You

Must have:

  • 2+ years’ previous experience in a technical role (software development experience and/or technical support);
  • Good knowledge of APIs and Web Services including REST;
  • Reasonable scripting knowledge in Linux OS (Bash), including installation and troubleshooting;
  • Willing to work two concurent night shifts: 7am-4pm/ 3pm-12pm Romanian time, with oncall between 11pm-7am and on weekends;
  • Good verbal and written English communication skills, with a strong customer focus;
  • Strong problem-solving and technical troubleshooting skills;
  • Ability to professionally and diplomatically address customer concerns and provide concise feedback;
  • Self-motivated and resourceful: the ideal candidate will be able and willing to work on their own initiative, but also as a team-player.

Nice to have:

  • Knowledge on GIT, JIRA, Zendesk (or similar ticketing systems);
  • Generic knowledge about Docker;
  • Passionate about troubleshooting and root cause analysis;
  • A Bachelor’s degree in Computer Science, Engineering or equivalent;
  • Understanding of common software engineering practices (continuous integration & deployment).

What We Offer

  • Working with new technologies and modern work environment;
  • Continuous professional development through trainings;
  • Career advancement opportunities;
  • Incentives and other bonuses – financial and non-financial;
  • Referral bonuses;
  • Extra vacation days;
  • Work from home;
  • Private health insurance for you and your familly;
  • Meal tickets;
  • Various discounts for gym classes & other recreational activities;
  • Free office parking;
  • Excellent coffee, delicious snacks and drinks at the office;
  • Social and team-building activities;
  • IntelligentBee way of working and way of life!
Apply Right Now!

Join our team!

Check our latest job offers and apply in just a few clicks

Data and Analytics Specialist

Kickstart your analytics journey! Join us, transform data with PowerBI, and revolutionize global initiatives.

Apply Now
IT Support Specialist

Seeking a tech-savvy IT Support Specialist to elevate our team dynamics with expertise.

Apply Now
Senior React.JS - remote

Seeking a Senior React.JS Developer! Join our team, drive innovation, and shape exceptional user experiences.

Apply Now
QA Engineer (manual) - remote

QA Engineer wanted to boost our team's capabilities and uphold exceptional software standards.

Apply Now
Team Leader (German&English required) - hybrid

Team Leader needed to rock our Support Department

Apply Now
JAVA Developer (Middle) - remote

Leverage your JAVA skills for a variety of enterprise scale solutions for the transportation industry

Apply Now
DATA ENTRY ANALYST (with english and italian)

Parli italiano e hai una passione per l'accuratezza dei dati, l'organizzazione e l'efficienza e possiedi le competenze e l'esperienza necessarie? Abbiamo il lavoro perro perfetto con inglese e italiano.

Apply Now
B2B Sales Representative - on site Iasi

Establishing trust is better than any sales technique.

Apply Now
Customer Support Agent w English and German

We have two key words for you: "financial" & "crypto". Send us your CV and let’s have a talk about our new project.

Apply Now
Affiliate Marketing Account Coordinator

We are looking for an Affiliate Marketing Account Coordinator to focus on affiliate recruitment for our clients and on client reporting.

Apply Now
Frontend Developer (Senior) - remote

We are looking for Senior Frontend Developers who are proactive, full of courage to innovate and take on new challenges.

Apply Now
2x Middle PHP developer - Symfony/Laravel - remote

We are looking for Middle PHP Developers (Symfony/Laravel) who are proactive, full of courage to innovate and take on new challenges.

Apply Now
Recruiter - on site Iasi

Recruiter needed to rock our People Departament

Apply Now
Technical Support Engineer (Level 1) - Emailing

We are looking for hire a kickass problem-solver who is passionate about customer support

Apply Now
Data Entry Analyst - with German - remote

We are looking for a person who has a keen attention to details, a person who can find the needle in the haystack and is happy to be of help.

Apply Now
Technical Support Engineer (Level 2) - Features Rollout

We are looking for a customer service driven individual who demonstrates a high competency in communicating complex technical issues, and truly enjoying doing this.

Apply Now